Telecom Services offer a range of software applications including call management and computer telephony integration (CTI) products.
Communications Assistant
Communication Assistant is supported on both the KX-TDE and KX-NCP communication platforms - providing unified communication productivity applications to small and medium size businesses.
In today’s fast pace business world that is forever evolving and continually focusing on improving service delivery and customer satisfaction, small to medium size businesses need to be more agile and provide better customer service - quickly and cost effectively.
More and more businesses are moving away from just the traditional desktop working environment as more employees go mobile - working on the move; from home, moving between various offices/branches or travelling anywhere around the globe. In such dynamic work environments - it is essential that businesses can communicate easily and effectively - anytime, anywhere.
CommsOffice - Innovative Call Management Software
The Problem: You want to monitor the performance of your telephone system, analyse trends, call costs, staffing levels and productivity.
The Solution: CommsOffice – an innovative call management solution which gives you a wide range of reports and an at a glance ‘Today’ screen view of telephony activity in your organisation.
CommsOffice gives you the power to take complete control of your telephone system and not only allows you to monitor how your system is being used, but also how cost-effective it is for your business. The software can analyse the data it takes from your business systems reviewing individual departments, lines, extensions and every call.
