CommsOffice - Innovative Call Management Software

CommsOfficeThe Problem: You want to monitor the performance of your telephone system, analyse trends, call costs, staffing levels and productivity.

The Solution: CommsOffice – an innovative call management solution which gives you a wide range of reports and an at a glance ‘Today’ screen view of telephony activity in your organisation.

CommsOffice gives you the power to take complete control of your telephone system and not only allows you to monitor how your system is being used, but also how cost-effective it is for your business. The software can analyse the data it takes from your business systems reviewing individual departments, lines, extensions and every call.

With CommsOffice, you can limit costs and optomise the performance of your telephone system by:

  • Analysing the most expensive calls
  • Monitoring levels of incoming and outgoing calls
  • Checking how quickly the phone is being answered
  • Making sure calls are not being missed
  • Identifying abuse or misuse of the telephone
  • Ensuring sufficient telephone cover is provided at peak times
  • Improving customer service via the telephone
  • Setting up cost centres to make departments responsible for their telephone calls
  • Managing sales teams responsible for outgoing calls
  • Supervising support teams responsible for incoming calls
  • Viewing data remotely from a password protected internet or intranet site

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PDFDownload PDF Brochure: CommsOffice Professional

 

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